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FAQ's

FAQ


Can we charter the Kustom for a private event for extra time ?

YES  we provide private bookings for birthday party, private clinics, corporate gathering, photoshoots, bachelorette parties etc…. contact us by email at fun@kustomwatersports.com Or Call 1-(844) 872-3353

What is the dress code for the boat ? 

We encourage you to show up WATER READY. Bring hats and caps for solar protection as well as a towel for your comfort. Please keep it to a minimum and possibly in a secure soft bag. SPRAYS & SOLAR LOTIONS ARE NOT PERMITTED TO BE USED ONBOARD.
We will collect all shoes at the dock prior boarding. ABSOLUTELY NO SHOES ON DECK.

Can we bring electronics and valuables on-board ?

 YES, but we encourage you to carry a MINIMUM EFFECTS as WE CANNOT GUARANTEE SAFE STORAGE room for all your belongings.

Can we bring pets ?

Sorry , we love them too, but WE CANNOT ACCEPT ANY PETS ONBOARD for everyone comfort and security. 

Are beverages and food available for sale on the Kustom ? 

NO, we do not sell food or beverages. However, we provide you with a 100L cooler on the center deck. You are welcome to bring your choice of beverage and ice. 

Remember ! FOOD CONSUMPTION IS NOT PERMITTED ONBOARD.  The crew will plan a stop to one of our beautiful island for a quick bite. Trash cans are available on location for your comfort.

 Can we smoke or use electronic cigarettes on-board ? 

Sorry, smoking is not permitted, However, the use of the electronic cigarette is tolerated.

How can I cancel or re-schedule my cruise ?

SALES ARE FINALS, Re-scheduling must be done by phone or email 48h prior cruise time.
Customers will receive a full refund in case of operator cancellation due to weather or other unforeseen circumstances.
NO SHOWS WILL BE CHARGED FULL PRICE.

 

Fantastic Bachelorette Party Boat !
Awesome day on the bay. Everything was handled and they did a great job navigating the waters in the chaos of Memorial Day weekend. The boat is perfectly set up to party on and the crew is fantastic! highly recommended.
— https://www.tripadvisor.com/Attraction_Review-g34439-d7179305-Reviews-Kustom_Water_Sports-Miami_Beach_Florida.html